These Terms and Conditions govern your use of the Dr Waqas Gaba website and provide important information about enquiries, private consultations, appointments and related medical services.
Please read them carefully before using the website or requesting an appointment. By continuing to use this website, you confirm that you accept these Terms and Conditions. If you do not agree with them, you should stop using the website.
This website represents the private medical practice of Dr Waqas Gaba, Consultant Gastroenterologist and Hepatologist.
The practice provides private consultations, assessments and care relating to digestive and liver conditions. Services may include face-to-face consultations, video consultations, diagnostic investigations, follow-up care and referrals for procedures or additional tests.
Some consultations, investigations or treatments may take place at independent hospitals, clinics, laboratories or other healthcare facilities. Those organisations may operate under their own terms, policies and fee arrangements.
These Terms and Conditions apply to:
Separate terms may apply to hospital admission, diagnostic procedures, anaesthesia, laboratory testing, imaging, pharmacy services, insurance claims or services supplied by third parties.
Where a hospital, clinic or other provider issues separate terms, you are responsible for reviewing and complying with them.
The website is intended to provide general information about Dr Waqas Gaba, the services offered and common digestive or liver-related conditions.
Although reasonable efforts are made to ensure that website information is accurate and current, medical knowledge, clinical guidance, available treatments, fees and service arrangements may change.
We do not guarantee that:
The website may be updated, corrected or changed without prior notice.
Website content is provided for general educational and informational purposes only.
It does not constitute:
You should not rely on website content to diagnose or manage a medical condition. Decisions about your health should be made in consultation with an appropriately qualified healthcare professional who understands your medical history and circumstances.
You should not start, stop or change medication based solely on information published on this website.
This website, its contact forms and its email addresses are not monitored as an emergency service.
Do not use the website to request urgent medical assistance.
For a life-threatening emergency, call 999 or attend the nearest Accident and Emergency department.
For urgent medical help that is not life-threatening, contact your GP, call NHS 111 or use the NHS 111 service.
Messages submitted through the website may not be reviewed immediately. No responsibility is accepted for harm caused by using a routine website enquiry channel for an urgent or emergency concern.
You may contact the practice through the website, by email or by telephone to request information or an appointment.
Submitting an enquiry or appointment request:
The practice may request further information before confirming an appointment. An appointment may be declined or redirected if the service requested is unavailable, clinically inappropriate or better managed by another healthcare provider.
A doctor–patient relationship will normally begin only when:
General website information, automated messages, preliminary administrative correspondence or informal enquiries do not create a doctor–patient relationship.
You are responsible for providing complete, accurate and current information when making an enquiry or attending a consultation.
This may include:
Failure to provide relevant information may affect the safety, accuracy or suitability of medical advice and treatment.
You must tell the practice promptly if any information you have provided changes.
Consultations may be offered in person or remotely, subject to availability and clinical suitability.
During a consultation, Dr Waqas Gaba may:
No particular diagnosis, investigation, treatment or result is guaranteed.
Clinical recommendations will be based on the information available at the time of the consultation. Advice may change if new information, test results or symptoms become available.
Remote consultations may not be suitable for every condition.
A face-to-face assessment, physical examination, test or urgent referral may be recommended where remote assessment is insufficient.
You are responsible for ensuring that:
Technical failure may require the consultation to be rearranged or completed by another method.
The practice is not responsible for problems caused by your device, internet connection, telephone provider or surrounding environment.
A consultation may result in a recommendation for blood tests, imaging, endoscopy, FibroScan, gastroscopy, colonoscopy or another investigation.
Investigations and procedures may:
You must follow all preparation and safety instructions provided before an investigation or procedure.
Failure to follow instructions may result in delay, cancellation, reduced diagnostic accuracy or additional charges.
The time required to receive test results may vary depending on the investigation and provider.
The practice does not guarantee that results will be available within a particular period unless this has been expressly confirmed.
You are responsible for:
A lack of contact should not be interpreted as confirmation that a result is normal.
Medication will only be prescribed where clinically appropriate.
A prescription may be:
The practice cannot guarantee that your GP will issue an NHS prescription based on a private recommendation. This decision remains with your GP.
You must follow the instructions supplied with any medication and report suspected side effects or deterioration promptly to an appropriate healthcare professional.
Private consultation fees and other charges will normally be communicated before the relevant service is provided.
Fees may vary depending on:
Unless expressly stated otherwise, a consultation fee does not include the cost of tests, procedures, medication, hospital services or treatment provided by another organisation.
You are responsible for confirming the total expected cost before proceeding.
Payment may be required before, at the time of or shortly after a consultation or service.
Accepted payment methods will be confirmed by the practice or relevant healthcare facility.
You remain responsible for fees where:
Unpaid amounts may be pursued through appropriate administrative or legal recovery processes.
Patients using private medical insurance are responsible for:
Information supplied by the practice about insurance is administrative guidance only and does not guarantee that a claim will be accepted.
The contract of insurance is between you and your insurer.
You should provide as much notice as possible if you need to cancel or rearrange an appointment.
A cancellation fee may apply where:
The applicable notice period and cancellation charge should be confirmed when the appointment is booked.
Recommended practice wording before publication:
Appointments cancelled with less than [insert notice period] notice, or missed without notice, may be charged at [insert fee or percentage].
Different cancellation terms may apply to procedures, hospital bookings or third-party services.
If you arrive late, the appointment may need to be shortened, rearranged or cancelled.
A full fee may still apply where the appointment cannot proceed because of late arrival.
The practice will make reasonable efforts to run on time, but delays may occasionally occur because of clinical emergencies or the needs of other patients.
The practice may cancel, postpone or rearrange an appointment because of illness, emergency, facility issues, technical failure, clinical reasons or circumstances beyond reasonable control.
Where this occurs, reasonable efforts will be made to contact you and offer an alternative appointment.
The practice is not responsible for indirect costs arising from an appointment change, including travel, accommodation, childcare, work absence or loss of earnings.
Patients and visitors are expected to behave respectfully towards clinicians, staff and other patients.
Abusive, threatening, discriminatory, harassing or unsafe behaviour will not be tolerated.
The practice may refuse or discontinue non-emergency services where conduct creates a risk to staff, patients or the proper operation of the service, subject to professional and legal obligations.
You may request a chaperone for an examination where appropriate.
You may also ask to bring a family member, carer or support person to a consultation, subject to space, confidentiality, safety and clinical considerations.
The clinician may ask to speak with you privately for part of the consultation.
Appointments for children and young people may require the involvement of a parent, guardian or person with parental responsibility.
Consent, confidentiality and decision-making will be managed according to the patient’s age, understanding, best interests and applicable law.
Where an adult lacks capacity to make a particular decision, care will be managed in accordance with relevant legal and professional requirements.
Personal and medical information will be handled in accordance with professional confidentiality requirements and the website’s Privacy Policy.
Information may be shared with healthcare professionals or organisations involved in your care where appropriate.
Information may also be disclosed where:
General website forms should not be used to send extensive medical records or highly sensitive information unless specifically requested.
Email, website forms and text messages may be used for appointment administration or communication where appropriate.
Electronic communication carries inherent risks, including delay, interception, misdirection and unauthorised access.
You are responsible for:
Clinical advice should not be requested by email unless this has been agreed as part of your care.
Unless otherwise stated, all website content is owned by or licensed to Dr Waqas Gaba.
This includes:
You may view, print or download reasonable extracts for personal and non-commercial use.
You must not, without prior written permission:
You must not use the website:
Access may be restricted or blocked where misuse is suspected.
The website may contain links to hospitals, clinics, insurers, professional organisations or other third-party websites.
Links are provided for convenience and do not necessarily constitute endorsement.
Dr Waqas Gaba does not control and is not responsible for:
You access external websites and services at your own discretion.
Reasonable efforts are made to keep the website available and secure.
However, access may be interrupted because of:
We do not guarantee that the website will be uninterrupted, error-free or free from harmful components.
You are responsible for using appropriate security software and protecting your own device and data.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to this, Dr Waqas Gaba will not be responsible for loss arising solely from:
Any medical complaint or claim relating to professional care will be considered according to the individual facts, applicable law and relevant professional obligations.
Testimonials, reviews or patient experiences published on the website represent individual experiences.
They do not guarantee that another patient will receive the same outcome.
Medical results vary according to diagnosis, general health, treatment response and other individual factors.
Testimonials must not be interpreted as clinical evidence or a guarantee of treatment success.
Concerns about website use, appointments, administration or care should be raised with the practice using the contact details provided below.
Complaints will be handled in accordance with the practice’s complaints procedure and any applicable hospital, insurer or professional process.
Where care was provided at an independent hospital or clinic, part of the complaint may need to be addressed directly to that organisation.
The practice will not be responsible for delay or failure caused by circumstances beyond reasonable control, including:
Reasonable efforts will be made to minimise disruption and communicate significant changes.
These Terms and Conditions may be updated from time to time to reflect changes in:
The updated version will be published on this page with a revised date.
Your continued use of the website after an update will constitute acceptance of the revised website terms.
Any material changes affecting a confirmed appointment or paid service will be communicated where reasonably necessary.
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
Failure to enforce any provision of these Terms does not waive the right to enforce that provision later.
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction over disputes arising from website use or these Terms, except where applicable consumer law allows proceedings to be brought elsewhere.
Questions about these Terms and Conditions should be directed to:
